Our Trust and Safety team is dedicated to maintaining the integrity of HopeFundMe, diligently operating 24/7 to ensure a secure and fraud-free environment.
Should you harbor any suspicions or have evidence suggesting that a fundraiser may be fraudulent, we invite you to communicate your concerns via the contact form provided below. Our team is committed to promptly addressing your concerns and will establish communication with you at your earliest convenience.
Upon receiving your report, we will embark on a thorough investigation process. If we determine and verify that the fundraiser in question is indeed fraudulent, our Trust and Safety team will promptly deactivate the fundraiser. Subsequently, we will initiate a comprehensive refund process to ensure all donors to the fraudulent fundraiser are compensated.
We thank you for your vigilance and cooperation in helping us maintain the highest standards of trust and safety on our platform.