Before you can set up bank transfers you’ll need to verify your email address. You should receive the verification email within 10 minutes of creating your account; click the “Verify email” button within the email (shown below).
If you aren’t receiving the email, check your spam or junk folders for the email titled “Verify your HopeFundMe email”. You can use these steps to resend the email:
- Sign into your HopeFundMe account
- Select the fundraiser you’re withdrawing from
- Select the ‘Transfers’ tab
- Select ‘Resend email’ and check your email inbox once more
If those steps still don’t help, please click “Contact us” and our team can assist.