When a HopeFundMe fundraiser gets support and has been shared to potential donors across the globe, amazing things happen. With that opportunity, there’s also a chance some donors may donate without the permission of the cardholder. The risks of accepting unauthorized transactions are experiencing unexpected refunds and chargebacks.
Our Risk team is working around the clock to prevent the unauthorized use of cards on HopeFundMe. With that being said, cards can be compromised and used at any merchant across the web, including HopeFundMe fundraisers.
When this happens, our team takes action to defend the HopeFundMe community by returning the donated funds to the cardholder. There are even some signals you can watch out for to help protect yourself from any donors who are using cards without the authorization of the cardholder.
To protect your fundraiser, look out for:
- Donor names that don’t make sense as the name of a person or organization
- A large number of donations from a single individual or under the same name without explanation
- A donor you don’t know personally asking you to provide a refund through another form of payment outside HopeFundMe