One of our main goals is to ensure that your HopeFundMe fundraiser content falls within our Terms of Service. If fundraiser content violates our Terms of Service, the fundraiser may be placed under review by HopeFundMe.
When a HopeFundMe fundraiser is reviewed, the link is inactive to the public and can no longer accept donations. It can only be viewed by the HopeFundMe organizer or the added beneficiary. We understand these reviews can cause confusion and concern regarding funds, but our teams work quickly and diligently to complete these reviews and help ensure the safety of our platform.
How can I tell if my fundraiser is under review?
When a HopeFundMe fundraiser is placed under review, a banner displays at the top of the fundraiser dashboard, and an email with the subject “Urgent Message from HopeFundMe – Response Required” will also be sent to the HopeFundMe organizer addressing the review. This email could be hiding in your spam, junk, or inbox folders – so please check there.
In order for the HopeFundMe fundraiser to be reinstated, the HopeFundMe organizer must follow the instructions provided in the original email.
If you are the HopeFundMe organizer, simply reply to our initial outreach when you have completed the steps provided, and our team will be able to finalize their review
If you are the beneficiary, you may not have received an email. We recommend asking the HopeFundMe organizer to make sure they followed the instructions provided in our initial outreach.